Privacy Policy

We take the privacy and responsibility of looking after your personal data seriously. This policy explains how we take steps to ensure your data is safe and secure, as well as explain how we use the data that you provide us.

What this policy covers.

The Ebury Dry Cleaners website is operated by Ebury Dry Cleaners UK Limited, a company registered in England and Wales (Company Registration Number 4781701) whose registered office is at 71 Lower Sloane Street, London, SW1W 8DA.
This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website you confirm to have understood and agreed to them.

What personal information we collect about you.

We collect information about you when you:
• visit the site.
• schedule pickup for items.
• contact us in any way.

Depending on how you use our services the types of information we collect may include:
• Your name
• Your email address
• Your pickup or delivery address
• Your phone number(s)
• Your IP address
• Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to
• Information about how you use the site, such as the pages you visit
• Information about what you order and when and how you order
• Correspondence between you and us

Note: we do not have the ability to store any details about your payments, since this is dealt with directly through telephonic or store correspondence.

How and why we use your personal data.

Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with better services. We use your information to:
• manage and improve the site.
• personalise and provide our services to you.
• process your pickups.
• tell you about important changes to the site and our services.
• potential promotions and customer surveys

Retention of your personal data.

Personal information relating to your pickups and orders will be retained for as long as you remain a customer with us.

How we share personal data with our service provides and other organisations
We don’t share your data with any of our service providers or organisations. We deal with these parties through reference numbers only.

How we protect your personal data.
We ensure that the trust you place in us is reflected in the protection we provide when storing your data. We have implemented appropriate administrative, technical and physical processes to safeguard your personal data through our website and office 365 infrastructure.

Your marketing preferences and market research.
We may contact you:
- with offers and information about the products and services we offer via the site; or
- for customer research e.g. to help improve our services

Of course, the choice is entirely yours but if you say that you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinion, but we will only do this if you are opted into our promotions service.
If you are not opted into our promotions service, we will only contact you with transactional information. For example, about:

- pickups that you place on the site, in other words to confirm orders you have placed and to update you about the status of your orders.
- questions you have asked us via our contact page.

Contact us.

To obtain a copy of the information that we hold about you or for any queries about how we collect, store and use your personal data, please click here to contact us.

Updates to this policy.
This policy is valid as of 30th April 2020. We reserve the right to change this policy at any time and will keep it up to date.